Privacy Policy

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number
• Address information — pickup and redelivery addresses
• Payment information — credit or debit card details (processed securely via our payment processor; we do not store full card numbers)
• Item information — descriptions, photos, and details of items you store with us
• Communications — emails, messages, or other correspondence with our team

We also collect certain information automatically when you visit our website:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on site
• Referring website or source

We use the information we collect to:

• Provide, operate, and improve our storage services
• Process payments and send receipts
• Schedule and coordinate pickups and redeliveries
• Communicate with you about your storage account
• Send service updates, confirmations, and operational notices
• Respond to your questions or support requests
• Comply with legal obligations
• Detect and prevent fraud or unauthorized use

We will only send you marketing communications if you have opted in, and you may unsubscribe at any time.

We do not sell your personal information. We may share your information with:

• Service providers — third-party vendors who help us operate our business, including payment processors, storage facility partners, and moving service providers. These partners are contractually required to protect your information.
• Legal authorities — when required by law, court order, or to protect the rights, safety, or property of Stowrk or others.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Storage records are typically retained for 3 years following the end of your storage agreement. You may request deletion of your data at any time (see Section 7).

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Payment information is processed using industry-standard SSL encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to improve your experience and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.

We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect information sent by your browser as part of their standard operation.

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Opt-out — opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly

To exercise any of these rights, contact us at hello@stowrk.com. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Stowrk
Email: hello@stowrk.com
Website: stowrk.com
New York City, NY